Elsever

Technical Support, Customer Service & Fulfillment Specialist

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Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Bachelors degree

Last Active

December 31st, 2024 (3 days ago)

Member Since

November 24th, 2022

Profile Description

I am a skilled customer service professional committed to providing patient and empathetic support to customers. With 7 years of experience, I am adept at handling customer inquiries across phone, email, and chat channels, resolving issues with patience, sensitivity, and a solution-oriented approach.
Key Skills and Experience:

- Customer Support Expertise: skilled in assisting customers with product selection, troubleshooting, and general inquiries to ensure a positive customer experience.

- Order Fulfillment (Ticket Industry): I specialize in order fulfillment for major ticketing platforms such as Ticketmaster, Vivid Seats, StubHub, SeatGeek, and other major ticketing sites. Expertise in managing orders through clients' POS systems, handling inventory, and resolving customer inquiries regarding retransfers or fulfilling future orders.

- Multi-Channel Communication: Experienced in handling high volumes of customer inquiries across phone, email, and chat, ensuring timely, personalized responses for each interaction.

I am passionate about providing top-notch service, bridging communication gaps, and always going the extra mile to exceed customer expectations.