Jenny

Customer Service (Email, Chat & Phone)

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Overview

Looking for full-time work (8 hours/day)

at $4.00/hour ($704.00/month)

Associates degree

Last Active

February 1st, 2025 (7 days ago)

Member Since

November 16th, 2022

Profile Description

I've been in the BPO industry since 2013. With the 3 companies I've been to, I was able to handle TELCO and Financial accounts. I've constantly been a performance awardee since then having a balanced and outstanding scorecard. I started as an employee for a TELCO account handling inbound calls followed by working to a payment solutions answering inbound calls then been transferred to answering customer queries and requests via email.

I've also worked with Paypal Australia answering calls and emails regarding but not limited to payment statuses, transaction histories, declined transactions and online logins.

Currently, I'm working at a well-known banking industry as a customer operations analyst doing surveys. We do outbound calls to Singapore clients to answer surveys regarding their satisfaction with the bank and to their relationship managers. Prior to that, I was handling inbound calls to customers with concerns regarding their credit cards and wealth accounts.