Customer Service Representative, Virtual Assistant.

Overview

Looking for part-time work (4 hours/day)

at $6.00/hour ($528.00/month)

High school diploma

Last Active

November 11th, 2024 (2 days ago)

Member Since

November 16th, 2022

Profile Description

• Provides phone support to clients who are having issues with their accounts.
• Provides client support through email/ticket and monitor until the issue gets resolved.
• Do File import monitoring
• Monitor and manage the queue of incoming tickets.
• Determine and research through Web Portal on client issues such as product functionality and develop and respond with timely solutions.
• Guide customers to resolve issues consultatively.
• Update clients regularly on current issues for procuring additional information.
• Inform senior analysts on escalations and engage appropriate personnel to determine and arrive at resolutions.
• Provides customer support to clients who have policy coverage questions, form assistance, quotes, loan, withdrawal, surrender requests,
• Handled Term and whole policy death claims.
• Provide outstanding customer satisfaction
- Proficiency and knowledge in Microsoft Office applications (e.g. Word, Excel, etc.)
- knowledge in Data Entry, Word Press, Social Media Management, Video Editing, Shopify
- Video Editing (Da Vinci Resolve Software)
- Google Sheets
- 57wpm average typing speed