Scheduler / Customer Support Specialist

Overview

Looking for full-time work (7 hours/day)

at $7.00/hour ($1,078.00/month)

Bachelors degree

Last Active

November 28th, 2024 (today)

Member Since

November 12th, 2022

Profile Description

- 11 years of Customer support experience (Outbound , Inbound , Text , Chat and Email support)  focusing in Directory Assistance (almost 1year) for Verizon and ATT, Financial Support ( Credit Cards, Prepaid Debit Cards, Disputes, Lost/ Stolen cards)  (6years) for GreenDot and Fifth Third Bank, most recent is 5 years experience of Technical support, Case management, billing support and field service scheduling for SunPower Corporation.
- 2 years experience of leading a team of 15 to 16 head count in a call center for Fifth Third Bank for Credit Card department.
- Tools handled: Microsoft office apps ( Excel, Powerpoint, Word and Outlook) , Knowledge Banks ( Evergreen app) , Salesforce , Salesforce Lightning , Skedulo, Calendly, Canva, Google Sheets, GMAIL , OneDrive, Slack, Zoom, Telerivet , Twilio , CISCO and  AWS phone service, Company based search tools for customer's account management , Infodis (Logistic management) , Sunpower Monitoring system (Remote troubleshooting) , Okta (Password resetting).
- Fluent in English