Customer Service Representative/Senior Specialist

Overview

Looking for full-time work (8 hours/day)

at $3.00/hour ($528.00/month)

Bachelors degree

Last Active

September 23rd, 2024 (47 days ago)

Member Since

November 11th, 2022

Profile Description

My strong points as a prospective cabin crew member are critical thinking, communication, adaptability, and firm, having graduated with a Bachelor of Science in Aviation Maintenance. Two years of experience managing client queries and complaints as a BPO Customer Service Representative or Senior Specialist).

I have previous experience working with Amazon, an e-commerce company, where we resolved any customer account difficulties, shipping inquiries, return label requests, and refund requests. In addition, I managed a floral sales seasonal account. We handle both inbound and outbound calls. We handle refunds, tracking deliveries, flower substitutions, and customer orders from the florist through this account.

After being regularized, I was promoted to the position of Senior Specialist in Customer Service at Upgrade to see actual info, where I most recently worked as a Customer Service Representative. At this account, as a customer service representative, we assisted property owners with single, multi, and part of a chain listings on our platform. Any problems pertaining to their property's status, pricing, availability, policies, description, taxes, fees, license (if applicable), financial matters, property performance, Upgrade to see actual info programs, guest reviews, login issues, and reservations are being handled by us. As a Senior Specialist for Upgrade to see actual info, we help agents who answer questions from guests or property owners by offering guidance or support. It might be based on guidelines, situations in which they are unsure of the proper flow to follow, information that was unavailable to them, potential bugs, and supervisor call. We also look into complaints and incorrectly loaded issues related to reservations. We will report to the appropriate team and raise a ticket for any potential bugs that can affect the business of the property owners.