Amazon Specialist/eCommerce/ SMM / PPC / CRM/HR Management

* This is my top skill. I have handled Amazon Seller Accounts from different companies such as categories under: Electronics, Sports equipments, Sport Apparel, Health Supplements, Toys, Skin Care. * Amazon CRM, Product Listing Management, Promotions, Product Review Management, PPC Management, Amazon Cases Handling, Reimbursements, Shipment Creations, Inventory Management, Day-to-day Amazon Seller operations * Experience using Apps and Tools: PixelFy, Jungle Scout, FeedbackWhiz, Helium10.

* I communicated with staff and clients, made decisions and monitored the progress of the project to help keep them on schedule. My roles are: Communicating with executives or the board to keep the project aligned with their goals; Performing quality control on the project throughout development to maintain the standards expected; Adjusting schedules and targets on the project as needs or financing for the project change * Experiences using Apps & Tools such as: Asana, Trello, ClickUp and Notion.

* I helped input data from various source documents into the computer system for storage, processing and data management purposes of the companies. With Key Competencies & Skills of: communication skills, confidentiality, information collection and management, planning and organizing, attention to detail, ability to work under pressure and problem solving.

* I helped collect unbiased data, implement different research methods, and translating findings into actionable steps for product development of the clients. * I have experiences using apps and tools such as: Helium10, Jungle Scout, Unicorn Smasher, Keepa and AMZScout

* I have strong knowledge and experience with Shopify. I help maintain and make regular updates to Shopify store including SEO tags, product updates, page listings and inventory management. Handle online store management including shipping updates, vendor and customer communication. Excellent understanding of Shopify platform, design and digital applications.

* I have assisted clients and the team with various office administrative tasks like maintaining and organizing databases, managing calendars and scheduling appointments, managing emails, creating business/meeting materials, and create SOPs.

* I practice not only to deliver good customer service but always promote innovation to improve support infrastructure by keeping customers in mind * I once led a team of individuals that are committed to providing exceptional service to customer issues * I maintain a comprehensive and accurate record of all the tickets, discussions with customers, critical issues and review back each time for continuous improvements. * Experienced using apps and tools: Zendesk, Help Scout, LiveAgent

* My roles as an Email Marketing Virtual Assistant are: Create email databases for lead generation, Report on sales revenue generated from email marketing efforts, Design and implement direct email marketing campaigns, and Identify target audience and grow our email list. * Experience using Apps & tools such as: MailChimp, ConvertKit, and ActiveCampaign.

* I help Build and execute social media strategy through competitive and audience research * I did tasks such as setting up and optimizied company pages within each social media platform * Experiences with using apps: Hootsuite, Sendible and Semrush