Jovelyn

Workforce Management Coordinator/ Real time Analyst

75 ID PROOF
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Overview

Looking for full-time work (9 hours/day)

at $4.00/hour ($792.00/month)

Bachelors degree

Last Active

November 27th, 2024 (3 days ago)

Member Since

October 28th, 2022

Profile Description

Hello, Im Upgrade to see actual info Upgrade to see actual info. 29 years old. Experienced professional with a strong background in customer service and workforce management. Skilled in outbound telesales, lead generation, technical support, chat support, and real-time monitoring. Proven expertise in managing queues, maintaining direct client communication, and handling administrative tasks such as report generation, timekeeping, and scheduling. Demonstrated ability to optimize staffing, predict call volumes, and facilitate employee time-off requests. Experienced in healthcare support, including appointment confirmation and rescheduling. Currently serving as a Workforce Management Supervisor, ensuring efficient operations and leveraging a comprehensive skill set in workforce optimization.

Top Skills

Other Skills

Marketing » Content Creation » Blogging

Office and Administration » Translation

Customer Support » Phone Support » English Speaking

Basic Information

Age
31
Gender
Female
Website
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Address
Liloan Cebu, Cebu
Tests Taken
DISC
Dominance: 34
Influence: 34
Steadiness: 22
Compliance: 10
Government ID
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Podcast (The Marketing Secrets Show)
Podcast (The Marketing Secrets Show)

Russell Brunson, host of The Marketing Secrets Show Podcast has me telling my story and sharing how I started outsourcing when I was at Lake Powell. Have a listen to our conversion and hopefully, be inspired.

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