E-Commerce Customer Service / Admin Assistant / Tech Support

Overview

Looking for full-time work (8 hours/day)

at $2.84/hour ($500.02/month)

Associates degree

Last Active

February 26th, 2025 (today)

Member Since

October 27th, 2022

Profile Description

I am a mature, positive and hardworking individual, who always strives to achieve the highest standard possible, at any given task. In my 5 years of experience in customer service, I have gained my ability to communicate effectively, resolve issues promptly, and with my strong background in customer relations, a passion for delivering exceptional support, and a keen understanding of the e-commerce landscape. I am confident in my ability to contribute positively to your team.

Key achievements include:My familiarity with tools like Amazon, Shopify , Freshdesk , Zendesk, and my ability to adapt quickly to new systems make me a strong candidate for this role.I thrive in fast-paced environments and enjoy finding creative solutions to challenges.

Work Experiences: E-Commerce Customer Representative / DropshippingWorked at Sutherland Global Services from November 2019 -March 2022   Worked at Onis Corporation from April 2022- January 2025

My duties include but not limited to:
Provide customer service through email. live chat and phone calls.
Handle customer inquiries by providing accurate information , 
addressing complaints.
Answering questions about products, shipping, returns, and other concerns
Providing accurate and timely information about order status or tracking updates
Managing and resolving customer complaints, such as issues with delayed shipments, damaged products, or incorrect orders
Provide appropriate solutions and alternatives within the company policy
Pitch and sell products or services by establishing contact with potential clients Utilize product knowledge, implement strategies and best use cases to retain customers 

Admin Assistant/ QA SpecialistWorked at Sumi Philippines Wiring System Corporation fromFebruary 2013  - November 2019

My duties include but not limited to:In charge of suppliers ( negotiation and implementation)In charge for email and travel management , data entry,making document for standard procedureConduct supplier audit and communicate on a daily manner thru emails Control and record all defective and damage materials