I am a former Customer Service Specialist and also doing Technical Support currently. Our priority is to assess customer’s concerns and give best solutions to each problems at no time. We have metrics to meet every month and it feels great to pass it all every single month. I can say I would really love to play “Achievement” goal-games.
Experience: 6 months - 1 year
My role is to contact the owners of the abandoned carts. Give them the best discounts possible so that they will proceed on making an order.
Experience: 2 - 5 years
It’s been like 4 yrs in total to be in this line of business. I really love to attend customer’s right in a timely manner. I also do order taking and bank stuff.
Experience: 1 - 2 years
I’ve been with technical support of one of the prestigious telco account. I’ve been dealing with lots of different customers. I am assigned in Mobility which focus on cellphone service but sometimes I patiently walking through customers on how to use their cellphones as well. It really needs to have a lot of patience.
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