-Customer Service - create work order,dispatch, schedule appointment, attend customers issue and solve their problem or concern. Go above and beyond customers expectation.
-Authorizer - authorize covered and non-covered work order in one of number one home warranty in the United States. Communicate with the technician and contractor with multiple dispatches.
-Non-covered cost department- explain the covered and denied non covered cost and walk through the customer to the contract for coverage, limitations and exclusions of item and services. Providing accurate details and customer retention.
-Cash in Lieu Specialist- calculate and explain the amount covered to the customer if they want to use outside contractor. Communicate with contractors to get the amount of labor,service and item covered.
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