Virtual Assistant/ Project Manager

Accounting Management Consultant Specializing in Disbursement Processes and Compliance As an Accounting Management Consultant, I provide expert guidance on managing fund disbursement processes and ensuring strict compliance with tax regulations. I work closely with the accounting team to streamline and improve financial procedures from budget requests to final disbursements. Key Responsibilities: Disbursement Process Oversight: Consult on and oversee the full disbursement cycle, starting from budget appropriation requests to price canvassing, award allocation, delivery, and vouchering, ensuring each step is efficient, accurate, and compliant with internal controls. Staff Training on Record Management: Train accounting staff on best practices for filing and organizing both digital and physical records of all financial transactions, ensuring easy access, security, and compliance with retention policies. Tax Compliance Monitoring: Regularly review and monitor the tax compliance schedule to ensure all filings and payments are completed accurately and on time, reducing risk of penalties and maintaining adherence to government regulations. By providing this structured support, I help organizations establish sound financial practices, enhance accountability, and maintain compliance in all accounting functions.

With over 3 years of hands-on experience in BPO management, I have led diverse teams and overseen large-scale operations, ensuring both high-quality service delivery and customer satisfaction. My background includes extensive experience in process improvement, client relations, and workforce management across multiple outsourcing domains, including customer service, technical support, and virtual assistance. Key skills and expertise include: Operations and Process Optimization: Skilled in analyzing and streamlining processes to boost efficiency and minimize costs without compromising quality. Team Leadership and Development: Proven ability to lead, train, and motivate teams of 250+ members. Client Relationship Management: Strong background in building and maintaining productive relationships with clients, understanding their needs, and developing tailored service solutions. Highly skilled in managing client communications and ensuring smooth integration with client processes. Quality Assurance and Compliance: Experienced in implementing quality assurance measures, tracking key performance metrics, and ensuring compliance with industry standards and client-specific requirements. Project Management: Adept at managing multiple projects from conception to completion, ensuring all timelines and budgets are adhered to while maintaining a high standard of service. Data Analysis and Reporting: Proficient in analyzing performance data to identify trends, make data-driven decisions, and report insights to stakeholders. Skilled in using various CRM, project management, and analytics tools to support operational needs. I am passionate about leveraging my skills and experience to drive positive change, exceed client expectations, and lead teams toward continuous improvement and growth in the competitive BPO landscape.

HR Department Manager with Expertise in Strategic HR Leadership and People Operations As the HR Department Manager, I lead and oversee all human resources functions, ensuring the alignment of HR strategies with the company’s goals to foster a productive, compliant, and engaged workplace. My role involves a blend of strategic planning, policy development, and day-to-day HR management to support the growth and development of the organization. Key Responsibilities: Policy and Procedure Development: Develop, implement, and update company policies and procedures to maintain a fair, consistent, and legally compliant work environment. Regularly review policies to ensure they align with evolving laws, industry standards, and company values. Contract Drafting and Compliance: Draft and review employment contracts, client agreements, and other legal documents to protect company interests and ensure clear, mutually agreed-upon terms. Oversee compliance across all HR practices, including labor laws and industry regulations. Staff Training and Development: Provide guidance, training, and support to HR team members on core HR processes, including employee relations, discipline, hiring, onboarding, and employee compliance. Develop ongoing training programs to build team expertise and drive HR excellence. Employee Relations and Conflict Resolution: Act as a central point of contact for employee concerns, fostering positive relationships and managing any disciplinary actions or conflict resolution processes with empathy and professionalism. Recruitment and Hiring Oversight: Design and oversee a comprehensive hiring strategy that includes job posting, candidate selection, and interview processes to attract top talent and ensure a seamless hiring experience for all parties involved. Performance Management and Staff Development: Lead initiatives for employee engagement, performance evaluations, and career development programs to cultivate a motivated and high-performing workforce. By leveraging my HR management expertise, I strive to create a structured and supportive work environment that prioritizes employee growth, effective communication, and operational compliance, ultimately contributing to the overall success and sustainability of the organization.

Freelance Virtual Assistant with Diverse Experience in E-commerce, Content Creation, and Executive Support With extensive experience as a Freelance Virtual Assistant, I have developed a wide-ranging skill set that covers multiple facets of online business management and content creation. My background includes: Digital Content Creation & Social Media Management: Crafted engaging and optimized content for an e-commerce shopping site, managing social media channels to boost brand visibility and audience engagement. Skilled in creating posts, graphics, and promotions tailored to each platform. Article Writing for Websites: Delivered high-quality, SEO-optimized articles across various niches, demonstrating adaptability in voice and tone to meet specific client requirements and improve site traffic. Educational Research for Homeschooling Business: Conducted thorough research and developed educational content to support homeschooling programs, including curriculum design and resource compilation, ensuring relevance and accuracy. Executive Assistance & Appointment Setting: Supported executives by managing calendars, coordinating meetings, handling email correspondence, and facilitating smooth communication to enhance productivity. Talent Acquisition Officer: Recruited and evaluated talent for various positions, overseeing the hiring process from candidate sourcing to onboarding, ensuring alignment with client expectations and team culture. Project Coordination: Led and coordinated projects by overseeing timelines, communicating progress with stakeholders, and ensuring each phase met quality and deadline standards. This combination of skills allows me to provide efficient, versatile, and high-quality support to a variety of clients, making me a valuable asset for businesses looking for a well-rounded virtual assistant who can adapt and deliver across multiple roles.