Mark

Chat support / CSR Non-voice / SEO Specialist

80 ID PROOF
Verified
With Timeproof
contact
mark as hired

Overview

Looking for full-time work (8 hours/day)

at $3.41/hour ($599.98/month)

Bachelors degree

Last Active

November 4th, 2024 (8 days ago)

Member Since

October 25th, 2022

Profile Description

• Can work under pressure with minimal supervision
• Great Team Leader; Can manage a team to increase productivity efficiently
• Online Researcher Expert
• SEO (Search Engine Optimisation)
• Social Media Upgrade to see actual infoeting – such as FB business page and Google rankings
• Good in Oral and Written Communication (English or Tagalog)

• Computer Literate (Confident in handling Microsoft Offices Especially MS-Word for typing documents, MS-Excel for calculating Math works, and MSPowerPoint for creating slides for presentation) with minimum speed of 70 words per minute (WPM) with 90?curacy

• Confident in Mathematics related with Algebra

• Civil Service Exam Passer May 3, 2015 Professional PPT
• AutoCAD operator TESDA-accredited certified Nov 2021
Facebook Ads Certificate (Fb Business manager, Ad Account Setup)
• Shopify Freelancing Certificate (Product research and more)
• Social Media Management Certificate
• Wordpress Freelancing Certificate 

Top Skills

Customer Support » Chat Support

Experience: 5 - 10 years

With over five years of experience as a chat support representative in a BPO industry, during which I have sharpened my abilities in providing exceptional customer service, resolving issues efficiently, and ensuring customer satisfaction. My diverse background has equipped me with a unique skill set of technical expertise and customer service excellence with a well developed sense of urgency. I am adept at communicating effectively with customers, understanding their needs, and providing specific resolutions. My ability to work under pressure with minimum supervision has rewarded me with lots of achievements on my previous job as a customer service representative. Because of this, I was awarded as a top employee of the month many many times in my previous job position. I am confident to say that Customer Service (Live Chat) is my bread and butter.

Office and Administration » Data Entry

Experience: 1 - 2 years

With two years of experience as a Data Entry Specialist in my previous roles, during which I have sharpened my abilities in inputting accurate data information on the internal software provided by each company where I was previously employed. As a data encoder, I have improved my skills significantly in both words per minute (70 wpm) and English proficiency with almost 95?curacy. My ability to work under pressure with minimum supervision has rewarded me with lots of achievements on my previous job as a data entry specialist. Because of this, I was awarded as a top employee of the month many many times in my previous job position.

Office and Administration » Email Management

Experience: 5 - 10 years

Aside from Live chat, I am also an email support expert for more than 5 years in a BPO industry under a Telecommunications account situated in Singapore. With those 5 years of experience, I can honestly say that I am at my top-tier support specialist and provide the best customer resolution in lieu with the company's policy.

Other Skills

SEO

Experience: 2 - 5 years

I spent 3 years as an SEO specialist at Top4 Marketing. In my role at Open Access BPO, I developed strong skills in customer service, problem-solving, and effective communication. I handled a high volume of customer inquiries, resolved issues efficiently, and consistently received positive feedback for my ability to provide clear and helpful support. During my time at Top4 Marketing, I honed my skills in search engine optimization, improving website rankings, and driving organic traffic. I utilized tools such as Ahrefs, Screaming Frog, WordPress, Google Analytics, and SEMrush for keyword research, site audits, performance tracking, and content management. These tools allowed our team to create the correct keywords to use in content creation using SEO copy editing practices and implement strategies that significantly improved our clients' search engine rankings. All articles created will need to have a plagiarism check before publishing Most of our clients are Australian local businesses. Our team has provided an increase in our client’s website traffic which contributed significantly to our success.

Office and Administration » Microsoft Excel

Customer Support » Phone Support » English Speaking

Office and Administration » Personal Assistant

Marketing » Copywriting

Marketing » Content Creation » Blogging

Marketing » Content Creation » Creative Writing

Marketing » Content Creation » Proofreading

Office and Administration » Transcription

Experience: 1 - 2 years

As a former data entry specialist, I am also proficient in transcription.

Basic Information

Age
37
Gender
Male
Website
Sign Up with Pro Account to View
Address
Bacoor, Cavite
Tests Taken
IQ
Score:  131
DISC
Dominance: 38%
Influence: 31%
Steadiness: 26%
Compliance: 5%
English
C2(Advanced/Mastery)
Uploaded ID
Sign Up with Pro Account to View

“I have one of the best VAs I've had in a long time...she's been amazing”

Davonna Willis

SEE MORE REAL RESULTS

“That has been a game changer for me”

- Jason Tonioli

Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".

It DOES NOT indicate skill level.

ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.

It's intended to help employers know who they're talking to is real, and not a fake identity.

Read More »