Customer Service Expert

Overview

Looking for full-time work (8 hours/day)

at $10.00/hour ($1,760.00/month)

High school diploma

Last Active

November 21st, 2024 (yesterday)

Member Since

October 24th, 2022

Profile Description

I am a customer service specialist for over nine (9) years. I starUpgrade to see actual info working for Call Center Company here in the Philippines for one of the biggest eCommerce brands and tried Freelancing during the pandemic, which I've learned to love and felt the convenience of working at home. I put a great effort into seriously prioritizing this until such time that I dUpgrade to see actual info to work as full-time chat and email support for an online shopping website (Shopify and Amazon).
I have experienced working with different platforms like Zendesk, eBay, Shopify, Amazon, PayPal, and a champion in terms of providing excellent customer service. I have also handled support through social media (Instagram and Facebook). I have intermediate to advanced knowledge of Microsoft word, excel, and presentations.
I also have experience working in Technical Support, and Team Management.
I am a hardworking and dedicaUpgrade to see actual info individual who prioritizes the best results for any task or project.
I am efficient in communicating with clients and always ensure meeting the deadline. I do things with passion and exert high effort to any commitment.
I have strong knowledge of dealing with different types of customers.
A summary of my skills and experiences is lisUpgrade to see actual info below.
• 4 + years of customer service experience, working in a call center as a support specialist and a team lead for a micro team (Phone, Chat, and Email Support)• 3 + Customer Service Manager for an eCommerce store (Email, Chat, Social Media Support, Order Processing, and fulfillment)• 2 years technical support specialist (Email Marketing Platform)• 5 + years of experience using Zendesk• 3 + years of experience using Shopify• 5 + years of experience using PayPal (Claims and disputes)• 2 + years of experience using Amazon Seller Central• WhatsApp, Skype, Google Suite• Proficient in Microsoft Office (Word, Excel, and Outlook)• High attention to detail• Strong Written and Verbal Communication Skills in English