Customer Service Expert

Overview

Looking for full-time work (8 hours/day)

at $8.00/hour ($1,408.00/month)

Bachelors degree

Last Active

March 24th, 2025 (4 days ago)

Member Since

October 24th, 2022

Profile Description

With over 10 years of experience in customer service, I have developed a strong foundation in customer support, leadership, and technical problem-solving. My expertise spans across eCommerce, SaaS, and call center environments, where I have handled phone, chat, email, and social media support.

I have successfully led teams, managed customer service operations independently, and provided technical support for an email marketing platform. My ability to streamline processes, resolve customer concerns efficiently, and maintain high service standards makes me a valuable asset to any team.

Core Competencies & Skills

Customer Service & Support: 10+ years of experience handling customer inquiries, complaints, and dispute resolution across multiple channels.
Leadership & Team Management: 2+ years as a team leader in a call center and 4 years as a customer service manager overseeing eCommerce operations.
Technical Support: 2+ years as a technical support specialist for an email marketing platform.
eCommerce & Marketplace Expertise: 4+ years managing customer service for Shopify and Amazon stores, including chargeback management and order fulfillment.
Payment & Dispute Resolution: 9+ years of experience handling PayPal claims and disputes.
CRM & Communication Tools: 6+ years of experience with Zendesk, along with proficiency in WhatsApp, Skype, Slack, Google Workspace, and Microsoft Office.
Attention to Detail: Highly organized with a keen eye for accuracy in customer interactions, data entry, and order processing.
Order Management Software: 4+ years of experience using Shipbob as our dedicaUpgrade to see actual info tool for fulfillment services and warehousing.

I am passionate about delivering top-notch customer experiences, improving service efficiency, and driving customer satisfaction. I look forward to bringing my skills and expertise to a dynamic and customer-focused team.