Dispatcher and Customer Service Inventory Supervisor

Overview

Looking for full-time work (9 hours/day)

at $5.80/hour ($1,148.40/month)

Bachelors degree

Last Active

September 27th, 2024 (today)

Member Since

October 24th, 2022

Profile Description

After-hours and Weekend Dispatcher -Load Encoder, Broker Relations, and Logistics and Dispatch Coordinator -

Efficiently coordinates logistics and dispatch operations. Proficiently utilizes dispatch software to schedule and track pickups and deliveries, manage routes, and communicate effectively with drivers and clients. Ability to prioritize tasks, handle high-pressure situations, and ensure timely and accurate pickup and delivery of goods. Strong organizational and problem-solving skills, coupled with excellent communication and teamwork abilities. 

GBS Operations Supervisor - Healthcare Distribution Customer Service and Inventory (Order to Cash) - 

Manages customer service and inventory functions in a healthcare distribution setting for US and covering for EU clients.

Reduced manual work on order status reports, saves approximately 8 hours a day, by implementing the use of SAP Business Object Reporting in automating around 70% of Order to Cash clients.

Provides exceptional customer service by addressing inquiries from healthcare professionals, resolving issues promptly, and maintaining a high level of customer satisfaction. Reduced errors by 23.08% year after start date.

Implements process improvements to enhance efficiency and reduce costs, while maintaining high levels of service quality. Continuously seeks ways to improve departmental processes and workflow. Implements changes or updates to enhance efficiency, reduce costs, and increase customer satisfaction. Streamlined the Order to Cash CS and IR procedures through utilization of available technologies such as MS SharePoint as primary data storage on production-related topics resulting to Productivity improvement of 64% a year after start date.

Trains, mentors, and develops order to cash staff to ensure they are well-equipped to perform their roles effectively. Implemented Onboarding checklist for new hires, Personal Development Plan Tracker, and Mentoring Activity Calendar. Developed talents promoted to Quality Auditor (1), Reporting Admin (1), and Supervisor (1).
Addresses and resolves customer complaints and service issues in a timely and satisfactory manner. Investigates root causes of order management and inventory discrepancies, including client complaints and implement corrective actions.

Efficiently communicates the organization's goals and objectives to the team, provides clear instructions, and listens to the concerns and feedback of direct reports.

Maintains records of inventory levels, customer interactions, and order fulfillment activities. Prepares and presents regular reports on key performance metrics, inventory accuracy, and customer service quality.