Customer Service/Sales Support Specialist

Overview

Looking for part-time work (4 hours/day)

at $7.00/hour ($616.00/month)

Bachelors degree

Last Active

October 17th, 2024 (34 days ago)

Member Since

October 22nd, 2022

Profile Description

Thank you for reviewing my profile and looking forward to speaking with you.

I can help you run your business smoothly and efficiently so you can focus on leveraging your company. With over 10 years of experience in world-class customer service, I can help you retain your customers, grow brand loyalty, and acquire new customers by providing excellent customer service. These will significantly drive up your revenue.

I supported several US, Australian, and UK-based companies. Amazon, T-Mobile, Verizon, Dell, Commander, Vocus, and TalkTalk to name a few.

Skills: 
>Handling Escalation cases and calls and providing alternatives and solutions to ensure resolution of complaints. 
>Make product recommendations or services to customers based on their needs and preferences. 
>Creating and processing orders promptly, processing requests for rush orders, and reviewing pending orders, and customer requests to ensure customer satisfaction.
>Managing customer accounts, following up with customers for administrative purposes, and providing troubleshooting assistance for orders, account statuses, and other problems.
>Performing data entry tasks for sales figures, metrics, and other relevant information and maintaining an organized and accessible filing system.

Strengths:
>Problem Solver
>Critical Thinker
>Independent
>Proactive
>Exceptional computer skills
>High attention to detail
>Ability to multi-task and stay organized
>Great communication skills and experience working in a team
>Ability to work quickly under pressure

Field of Expertise:
>Salesforce
>Google Sheets
>Outlook
>Canva
>Live Chat
>Ring Central
>Amazon
 
Start using your time wisely and reap the benefits of hiring me as your virtual assistant.

Partner with me to achieve your company’s success.