Virtual Assistant | Customer Service Representative

Overview

Looking for full-time work (8 hours/day)

at $10.00/hour ($1,760.00/month)

College Level

Last Active

September 30th, 2024 (yesterday)

Member Since

October 22nd, 2022

Profile Description

Four (4) months as an experienced virtual assistant specializing in
lead generation and skip tracing. Proficient in conducting in-depth
research on customer profiles, particularly related to real estate
and similar domains. 

As a Senior Fraud and Risk Analyst, I’ve honed my skills over three
years. My primary task involves meticulously investigating client
information and transaction records for signs of fraud or
suspicious activity. I excel at identifying patterns related to various
types of fraud, including theft, friendly fraud, account takeovers,
mule fraud, and rapid purchase velocity. Maintaining strict
confidentiality, I promptly report any questionable activity to the
Risk Management Department. My expertise equips me with a
deep understanding of fraud risks and effective mitigation
strategies.

As a Customer Service Representative in the financial sector, I’ve
accumulated two years of valuable experience. My responsibilities
included handling client complaints, providing information about
products and services, and swiftly resolving any issues encountered
by customer accounts. Leveraging my in-depth knowledge of
financial services and products, I ensured clients received accurate
information to support their decision-making. My strong problem solving and communication skills contributed to high customer
satisfaction and loyalty. Additionally, I managed client accounts,
processed paperwork, and meticulously tracked customer
interactions, all while adhering to company standards.