Customer Care Specialist | Ecommerce Virtual Assistant

Overview

Looking for part-time work (3 hours/day)

at $5.00/hour ($330.00/month)

Bachelors degree

Last Active

June 29th, 2024 (5 days ago)

Member Since

October 20th, 2022

Profile Description

3 years BPO experience through phone, chat and email management. • Supervised first-level daily tasks, including managing interactions with customers alongside product inquiries, order status, delivery status, faulty items, website technical issues, returns, and refunds.• Closely collaborated with other teams to address customer-reported order concerns.• Ensuring constant adherence to the organization's policies and procedures.• Collaborated with other internal departments to handle issues that impact client purchases, returns or refunds. (Logistics, Quality Control, and Online Store Management)• Assisting and directing significant customers with orders, returns, and refunds as well as giving them information about the features and special offers of the products • Collaborated with specialist team regarding technical problems with the website or orders that are stuck in a particular state. 1 year experience as Sales Associate• Welcoming clients as they go into the store.• Assisting customers in locating products by going through the inventory.• Making phone calls to other store locations in order to locate things that customers have requested but are not available in-store.• Recommending new products to clients based on their choices.• Keeping an eye on the inventory and alerting a supervisor when something has to be refilled.• Arranging products, like special sale items, to draw clients in.• Building customer relationships.