Virtual Assistant | Customer Service Support |ESL Teacher

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelors degree

Last Active

December 2nd, 2024 (today)

Member Since

October 16th, 2022

Profile Description

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WORK EXPERIENCE:
EXECUTIVE VIRTUAL ASSISTANT| Brentnall Group
May 2024 - December 2024
System Setup: Implemented new systems and streamlined processes to boost productivity.Website Management: Created and maintained websites for professional online presence.Document Design: Standardized and branded official documents.Email Hosting: Set up secure email hosting to enhance company communications.Document Storage: Organized document storage for quick, secure Upgrade to see actual infotomation: Built workflows to automate tasks and reduce manual work.Project Management: Coordinated tasks and timelines via ClickUp to ensure team alignment.CRM Management: Managed CRM database to support client relationship strategies.
VIRTUAL ASSISTANT | Fidelis Tax and Accounting | The VA Group
January 2023 - May 2024
Simplify workflow for Fidelis Tax and Accounting employees and clients through streamlined procedures.
Gather, upload, and organize documents in client folders for easy accessibility.
Generate daily reports, tracking call, message, and meeting logs for colleagues.
Monitor client account updates on the portal and check QuickBooks runtime for employees.
Develop fillable PDF files for both employees and clients.
Organize spreadsheets for efficient data lookup.
Conduct follow-up emails with clients regarding tax documents and clarifications.
Create projects for Enrolled Agents to enhance organization and workflow in tax reviews.

EXECUTIVE VIRTUAL ASSISTANT | We Greaux People | V.I.P.S. Virtual Internet Professional Specialist
November 2022 - December 2022
Provide comprehensive administrative support as an Executive Virtual Assistant.
Manage database, CRM, and scheduling for efficient operations.
Handle email management and basic administrative tasks.
Represent clients in meetings, liaising with key contacts.
Organize documents, notes, and support listing activities.
Ensure timely and efficient fulfillment of client needs.

CUSTOMER SERVICE REPRESENTATIVE I I I | Norton LifeLock | Qualfon Dumaguete Philippines Inc.
January 2022 - November 2022
Ensure the highest quality of service and security for Norton LifeLock customers.
Assist customers with device and identity security, offering support for various security iUpgrade to see actual info.
Guide customers through due process based on their subscriptions.
Support and advise customers in disputing suspicious activities.
Dedicate efforts to ensuring customer security by offering essential support and knowledge.

ENGLISH AS A SECOND LANGUAGE TEACHER
October 2017 - December 2021 | Engoo Tutors
December 2015 - September 2017 | RareJob Philippines Inc.
In my role as an English as a Second Language (ESL) teacher, I work with students of diverse ages and proficiency levels.
Provide instruction at elementary, secondary, post-secondary, and adult education levels.
Develop comprehensive ESL curricula covering various language aspects, including grammar, writing, and pronunciation.
Aim to equip students with essential tools for language proficiency and cultivate a deeper understanding and appreciation of English.

REAL ESTATE VIRTUAL ASSISTANT | MyOutDesk
October 2015 - December 2015
Real Estate Virtual Assistant specializing in property searches and lead generation.
Provide up-to-date market insights and efficient organization of information.
Identify potential properties, compile reports, and maintain accurate transaction records.
Assist clients in making well-informed decisions by offering optimal property options.

CUSTOMER SERVICE REPRESENTATIVE II |  Anthem HIX | TeleTech Dumaguete
September 2014 - October 2015
As a Customer Service Representative II at Anthem HIX, I verify patient eligibility, benefits, and claim status.
Handle highly sensitive and protected health information with utmost accuracy.
Prioritize customer satisfaction, build strong relationships with clients.
Dedicated to providing up-to-date and accurate information.
Constantly seek ways to enhance processes for delivering the highest quality service.

LPS TSG AND REO SEARCHER | Data Service Group | Qualfon Dumaguete Philippines Inc.
April 2013 - September 2014
Specialize in processing property-related documents in the United States.
Conduct meticulous reviews of deeds of trust, mortgages, and related files to prevent costly errors.
Ensure the smooth progression of the process, aiding in clarity of rights, obligations, and potential risks for all parties involved.

Additional ExperienceSocial Media Manager | Gracias DumagueteDeveloped and managed a content calendar, scheduling and posting weekly updates, promotions, and customer engagement content to maintain an active online Upgrade to see actual infosigned and edited visuals, ensuring alignment with the brand’s aesthetic and messaging for consistent Upgrade to see actual infot up automated messaging systems to handle customer inquiries efficiently, reducing response time and improving user experience.Engaged with the online community through comments and direct messages to foster stronger customer relationships and enhance brand loyalty.Graphic Designer | Tiki BarCreated weekly posters and marketing materials to promote upcoming events, specials, and promotions, driving audience interest and attendance.Leveraged design software to produce visually compelling and high-quality graphics that resonated with the target audience.Collaborated with the team to brainstorm innovative ideas for promotional campaigns, enhancing the bar’s visual identity and brand appeal.Social Media Manager | OmarrBryantII (Local DJ)Oversaw all aspects of social media management, including content creation, scheduling, and audience engagement to expand the DJ’s online presence.Promoted events, collaborations, and branding initiatives through tailored creative campaigns that increased follower interaction and visibility.Strategized and executed marketing efforts specific to the music and entertainment industry, optimizing reach and engagement across platforms.Part-Time Social Media Manager | Obsessed BeautyMaintained a consistent content calendar to ensure timely and relevant posting of promotional and engaging materials tailored to the beauty Upgrade to see actual infosigned captivating graphics and wrote compelling captions to boost brand awareness and attract potential customers.Implemented automated messaging systems, streamlining responses to customer inquiries and improving the overall service experience.Monitored audience engagement metrics, providing actionable insights to refine strategies and maximize social media performance.Graphic Designer | Bahia DumagueteDesigned visually appealing weekly posters and promotional materials to announce events, specials, and updates for the bar.Maintained consistent branding across all visual assets, ensuring a cohesive look and feel that aligned with the venue’s identity.Worked closely with the team to conceptualize and execute creative marketing ideas, enhancing audience engagement and event visibility.

SkillsAdministrative and OrganizationalWorkflow streamlining and automationEmail and calendar managementData organization and reportingDocument management and standardizationProject coordination and schedulingCRM database managementClient communication and account monitoringTask prioritization and time managementSocial Media ManagementContent creation and schedulingSocial media strategy developmentAudience engagement and community buildingBrand consistency and aestheticsAutomated messaging system implementationSocial media analytics and performance monitoringGraphic Design and MarketingPoster and pubmat designBranding and visual identity creationMarketing campaign planning and executionPromotional material developmentVideo editing and multimedia content creationTeaching and TrainingCurriculum development for English as a Second Language (ESL)Language instruction (grammar, writing, pronunciation)Student progress assessment and feedbackOne-on-one and group tutoringCustomer ServiceDevice and identity security supportChat and multi-chUpgrade to see actual infol communicationProblem-solving and troubleshootingDelivering exceptional customer experiencesReal Estate SupportProperty searches and lead generationMarket research and insightsTransaction documentation and record managementToolsProductivity and Office PlatformsMicrosoft Office: Word, Excel, PowerPoint, AccessMicrosoft 365: Outlook, OneDrive, Teams, SharePointGoogle Workspace: Docs, Sheets, Drive, CalendarClickUp, Trello, Slack, Zoom, RingCentral, Calendly, DropboxCustomer Relationship Management (CRM) and Business ToolsSalesforce, QuickBooks, Oracle, UltraTax CS (Thomson Reuters)JotForm, DocuSign, SignNow, ATOM Manager, ZapierPhoto and Video Editing PlatformsAdobe Creative Suite: Photoshop, Illustrator, InDesign, Premiere ProCanva ProMarketing and Social Media PlatforUpgrade to see actual infota (Facebook), Instagram, TikTok, LinkedInSwipe Pages, SocialBee, Telegram