1yr VA  | 7 yrs BPO/CallCenter| 6mos cold calling

Overview

Looking for full-time work (8 hours/day)

at $3.98/hour ($700.48/month)

Associates degree

Last Active

August 5th, 2024 (100 days ago)

Member Since

October 14th, 2022

Profile Description

Hi!
Are you in search of a Virtual Assistant? Look no further, as your search ends right here! You've already found your VA.

Here's a brief overview of my diverse experiences:

I have amassed extensive expertise in the Customer Service and Business Process Outsourcing (BPO) industry since 2016, spanning both office and remote environments. During my tenure, I have navigated diverse lines of businesses, from email and phone support to back-office tasks. Through this journey, I've honed my mastery of customer service principles, ensuring the delivery of consistently exceptional service.

EXPERTISE:
* Facilitate the processing of solar applications to utilities in the US, both pre and post Permission to Operate (PTO).
* Develop customer profiles within Enphase in preparation for commissioning.
* Handle inbound calls from solar installers to ensure completion of all checklist items for solar installations.
* Provide support to various eCommerce companies in detecting fraudulent transactions.
* Assist customers with bookings, flight reservations, cancellations, and addressing complaints.
* Aid customers with billing issues.
* Specialize in addressing customer inquiries and concerns regarding package delivery, ensuring timely resolution and customer satisfaction. This involves personalized support, package tracking, and resolving delivery delays.
* Perform duties as an Appointment Setter/Cold Caller

 Let's collaborate and make things happen. I'm available anytime to get started.