Customer Service Rep | Tech Support | Quality Analyst

Overview

Looking for part-time work (4 hours/day)

at $6.82/hour ($600.00/month)

Bachelors degree

Last Active

November 8th, 2024 (8 days ago)

Member Since

October 12th, 2022

Profile Description

Experience: 8 years of professional experience in customer service across multiple channels (email, chat, phone).

Skills:
• Expert in handling customer inquiries and resolving issues quickly and efficiently.
• Strong communication skills, both written and verbal, ensuring clarity and professionalism.
• Empathetic and patient, with a focus on active listening and understanding customer needs.
• Effective multitasker with strong time management and prioritization skills.
• Skilled at conflict resolution, ensuring customer satisfaction in challenging situations.
• Detail-oriented with the ability to identify areas for process improvement.
Tools & Software:
• Proficient in using CRM systems (Oracle, CRM etc.)
• Comfortable with Microsoft Office, Google Workspace, and live chat software.
• Experienced in handling ticketing systems and customer tracking tools.

Why Hire Me:
• Passionate about delivering exceptional customer support.
• Reliable, proactive, and always looking to go above and beyond for customers.
• Eager to contribute to your company’s success by enhancing the overall customer experience.