8 years of experience in Customer Service.
• Excellent skills in providing customer satisfaction related information through phone or
• Very good experience in assisting inbound and outbound calls from customers.
• Ability to perform multitasking.
• Very good experience in assisting customers via
• Interpersonal Skills - can work with different kinds of people.
• Knowledgeable in MS Excel, Google Sheet, Outlook and Salesforce, Google Sheet, OAGenius, Gmail, Grabley.
• e-Commerce Virtual Assistant
- Amazon Seller Central (FBM Inventory)
- Conducting product research/resourcing and product listings
- Manage Inventory and Order Fulfillment
- Tracks and monitors order shipment
- Knowledgeable in MS Excel, Google Sheet, OAGenius, Grabley
• Payment Central & Collection Representative
- Assisting authors with their initial payment for publishing packages and marketing services.
- Answering incoming calls and incoming
- Assisting authors in processing their payments; declined payments and advance payments.
- Conducting outbound calls: calling authors and letting them know about their balance and/or when the payment is due, returning voi
- Incoming
• Customer Service Representative - Experian Online Division
- Assisting customers in creating their membership online to get their credit reports and credit scores.
- Walk through the customer on how to log in to their accounts like site navigation or basic trouble shooting; clearing the browsing history, deleting cache, etc
- Assisting customers in updating their credit card information for their monthly payment and their refund requests.
- Answering Inquiries about their membership and disputes on their credit reports.
- Upselling other credit reports (Equifax and Transunion) that are not part of the
- membership.
- Retention: To retain the customers if they want to cancel the membership.
“My business would not be able to go forward if it was not for them”
Gaurab - Adhikari
SEE MORE REAL RESULTS“We'll definitely continue to hire people using Onlinejobs because it has taken our agency to the next level”
- Marc Diez
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.