Customer service specialist with over 3 years of experience in Telephone.Experience with sales,troubleshooting,technical support, and customer care. I am knowledgeable with customer service software,handling customer complaints, and maintaining a positive and friendly disposition. I can handle 30+ calls daily with goals including upselling, managing customer accounts,responding to service queries,like explaining the bills,adding a new line,how to transfer a line from one account to another account for both business and personal accounts.processing payments,and cancelling accounts. I have the ability of problem solving skills,clear communication,friendly attitude,empathy,business acumen,product or service knowledge,and strong time management.
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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