Quick summary:
-Tech & web-savvy.
-Extensive experience in the Customer Service industry, specializing in voice, chat, and
-Experienced in Project Management and proficient with related tools.
Experience across multiple roles and departments, including Applicant Screener, Product Trainer, SOP Writer, QA, Virtual Assistant (VA), Executive Assistant (EA), and Project Administrator.
-- ClickUp Project Management
-automations
-Implementation
-workspace management
-SOP writing
-- Admin/Virtual Assistance
-Admin tasks
-LinkedIn lead generation
-Calendar management
-Social Media Account Management
-Other administrative tasks
-Ad Hoc Tasks
-- Web Design
-Wordpress
-Wix
-- Customer Service
-Live Chat
-
- Voice support
-Technical Support
-Sales
-Financial account
-- Data Entry
-Types 60-70 wpm
-Familiar with Google and Excel Suite, with formulas
-- Design
- Canva
- Corel Draw & Photopaint
- Adobe Illustrator, Photoshop etc.
-Web-based tools
-- Web research
-- Other Tools and software
•Missive
•Slack
•
•
•Headliner
•Mailerlite
•Woodpecker
•Descript
•RightNow Oracle CRM
• Adobe Acrobat DC
•Xero
•NetSuite
•Magento
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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