General Virtual Assistant / Admin Manager

Overview

Looking for full-time work (8 hours/day)

at $8.00/hour ($1,408.00/month)

Bachelors degree

Last Active

December 24th, 2024 (yesterday)

Member Since

September 25th, 2022

Profile Description

As a Database Content Research Manager at Emerald for 2 years I lead the brand team for 21 content brands, including Pizza Today, Digital Dealer, Hospitality Design, and others. My role emphasizes developing strategic initiatives and delivering impactful results to drive success in a competitive media landscape. I manage email marketing, lead generation, and database content analysis, ensuring the accuracy and efficiency of extensive databases. I have implemented and optimized CRM systems, particularly HubSpot Marketing Hub, to enhance client engagement and lead database marketing strategies that align with organizational goals. Additionally, I collaborate with accounting teams to manage accounts receivable (AR) and ensure financial accuracy.

In my freelance and virtual assistant roles, I served as a General Virtual Assistant and Executive Admin Manager for Pro Appointment Setting Corp., managing CRM updates, importing client data, and tracking sales commissions. I handled CRM campaigns for industries such as Solar, Debt Settlement, Medical Braces, Home Improvement, and Business Insurance. My responsibilities included managing inventory, ordering, and deploying office supplies and assets while solving basic IT troubleshooting issues. These roles enhanced my organizational and multitasking abilities, allowing me to efficiently manage diverse responsibilities.

With over 3.5 years of customer service experience in BPOs and in-house companies, I have developed excellent communication, problem-solving, and customer relations skills. At Photobook Worldwide, I managed over 100 customer emails daily, alongside live chat and phone support, assisting clients with project saves and software navigation. 

This role strengthened my leadership and technical expertise while contributing to onboarding new customers and promoting the company’s products through platforms like Shopee, Lazada, and Metro Deal. At Instacart, outsourced by 24-7 Intouch, I worked as a Customer Happiness Associate, initially handling 500+ emails daily before transitioning to chat and call support. I played a key role in the first wave of departmental expansion and was recognized as a top agent for three consecutive months.

I have expertise in CRM management, database accuracy, and marketing strategies, with strong skills in customer support via email, chat, and phone. My administrative capabilities include inventory management and IT troubleshooting. I excel at implementing strategic initiatives, multitasking, and delivering impactful results, driving success with adaptability and reliability.