Jaycone

Customer Service Representative

75 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $6.80/hour ($1,196.80/month)

Bachelors degree

Last Active

December 19th, 2024 (today)

Member Since

September 21st, 2022

Profile Description

I have been a customer support representative for one of the largest BPO companies in the Philippines. I was a customer service representative and was able to cover chat, email, voice, and technical support at Telus International for three years. I was transferred to a healthcare account at the same company and became an appointment setter for more than a year. After that, I became an AI trainer at ISSI Corp. In addition, I've been working from home for 4 years.
During my time there, I was able to meet all of the quality scores for daily, weekly, and monthly reports and was sometimes awarded as a top agent. Working in customer service, I learned to hone my multi-tasking and multi-time management skills, value patience, and, above all, be a team player. I'm a person who thrives in a fast-paced environment, so right now I'm looking for bigger challenges and an opportunity to apply my customer service and problem-solving skills.

Top Skills

Experience: 5 - 10 years

I have 5 years experience as a Customer Service Representative and was able to handle chat, email, voice. I have also experience outbound call, technical support and AI Trainer.

Experience: 1 - 2 years

I have 1 year of experience in chat support. We resolve customer concerns relating to a product or service and respond directly to customers' questions via email to send information based on clients' needs, complaints, or issues.

Experience: 1 - 2 years

I have 1 year of experience in chat support. We provide technical support, resolve customer service inquiries, or offer additional forms of real-time problem-solving.

Experience: 1 - 2 years

I have more than 1 year of experience as an appointment setter in a healthcare account. We help our customers schedule an appointment for a CT scan, ultrasound, X-ray, mammogram, bone density scan, and MRI.

Other Skills

Basic Information

Age
28
Gender
Male
Website
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Address
Bontoc, Southern Leyte
Tests Taken
IQ
Score:  92
DISC
Dominance: 34%
Influence: 23%
Steadiness: 12%
Compliance: 31%
English
C2(Advanced/Mastery)
Government ID
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