IT Support Engineer

Overview

Looking for full-time work (8 hours/day)

at $32.00/hour ($5,632.00/month)

Associate in Internet Information Technology

Last Active

November 25th, 2024 (yesterday)

Member Since

September 20th, 2022

Profile Description

SKILLS & EXPERTISE
• Microsoft Certified Professional (Office 365)
• Cisco Certified Entry Networking Technician (CSCOUpgrade to see actual info)
• Cisco Certified Network Associate Routing and Switching (CSCOUpgrade to see actual info)
• Certified Meraki Networking Associate
• Azure, Azure AD, Office 365, MS 365 Autopilot, MS 365 Intune, Simeon Cloud
• Google Workspace
• SharePoint, OneDrive 
• Windows Server, Linux Server 
• Cisco Meraki, PowerShell Scripting, VPN
• ConnectWise, Jira, Cato Networks, ThreatLocker, OKTA, CyberCNS, Datto RMM
• CloudFlare, Cpanel, Ubuiquiti, SentinelOne, Talon, Slack, Zoom
• Team Management

IT Support Engineer 
Redcup IT Inc.
Nov 2022 - Present 
• Discover, plan, onboarding/implementation of M365, SharePoint, OneDrive, Azure, GSuite
• Handles OKTA, CATO, Datto RMM, Perimeter81, CybrHawk, CyberCNS, ThreatLocker, Keeper
• Handles Simeon Cloud, Intune, Addigy, Jamf Apps Deployment
• Ensure Proper MSP & MSSP Onboarding
• Monitoring, Support and troubleshooting for our contracted clients 
• Document and share knowledge using Notion and Loom Recordings
• Handles Windows Server, Linux, macOS Deployment
• Handles Network Administration (Protocols, Firewalls, VPN)
• Handles Cloud Computing (AWS, Azure, Google Cloud)
• Handles Scripting and Automation (PowerShell, Bash)
• Handles Server Hardware (Upgrades, Maintenance)
• Handles Security Practices (Cybersecurity)
• Handles Collaboration Tools (Jira, Confluence, Git)
• Handles Level 3 Support Escalated Tickets
• Handles Backend Deployment and Overnight Support

Sr. Systems Engineer 
RAIDA Tech Inc. 
March 2021 - Nov. 2022
• Monitor RAIDA Servers, RAIDA Mail Servers and Guardian Servers Up Time
• Handles OKTA, CATO, Datto RMM, Perimeter81, CybrHawk, CyberCNS, ThreatLocker, Keeper
• Handles Windows Server, Linux, macOS Deployment
• Handles Network Administration (Protocols, Firewalls, VPN)
• Handles Cloud Computing (AWS, Azure, Google Cloud)
• Handles Scripting and Automation (PowerShell, Bash)
• Handles Server Hardware (Upgrades, Maintenance)
• Handles Security Practices (Cybersecurity)
• Handles Collaboration Tools (Jira, Confluence, Git)
• Test RAIDA servers on a regular basis

Network Operations Manager 
Rococo Global Technologies Corp.
June 2019 – March 2021 
• Oversee and manage Support Team for Helpdesk and MSP Customers
• Oversee and manage Azure onboarding, migration & Administration
• Oversee and manage Office 365 onboarding, migration & Administration
• Handles OKTA, CATO, Datto RMM, Perimeter81, CybrHawk, CyberCNS, ThreatLocker, Keeper
• Monitor the infrastructure, change requests, and operational performance
• Negotiate with vendors, outsourcers, and contractors to secure network products and services.
• Assess, approve, and administer all equipment, hardware, and software upgrades.
• Provide guidance to junior members of the team.
• Ensure Proper MSP & MSSP Onboarding

Systems Engineer 
Metro CSG
August 2015 – June 2019 
• Discover, plan, onboarding/implementation of M365, SharePoint, OneDrive, Azure, GSuite 
• Handles OKTA, CATO, Datto RMM, Perimeter81, CybrHawk, CyberCNS, ThreatLocker, Keeper
• Handles Windows Server, Linux, macOS Deployment
• Handles Network Administration (Protocols, Firewalls, VPN)
• Handles Cloud Computing (AWS, Azure, Google Cloud)
• Handles Scripting and Automation (PowerShell, Bash)
• Handles Server Hardware (Upgrades, Maintenance)
• Handles Security Practices (Cybersecurity)
• Monitoring, Support and troubleshooting for our contracted clients 
• Ensure Proper MSP & MSSP Onboarding

Systems & Network Engineer 
Passerelles Numériques Philippines  
Sept 2014 – August 2015 
• Handles Windows Server, Linux, macOS Deployment
• Handles Network Administration (Protocols, Firewalls, VPN)
• Responsible for Internal Helpdesk

Systems & Network Engineer 
N-PAX Cebu Corporation 
August 2008 – Sept 2014  
• Handles Windows Server, Linux, macOS Deployment
• Handles Network Administration (Protocols, Firewalls, VPN)
• Monitoring, Support and troubleshooting for our contracted clients