Customer Service Representative /Appointment Setter/ Trainer

Overview

Looking for part-time work (3 hours/day)

at $5.00/hour ($330.00/month)

Bachelors degree

Last Active

December 21st, 2024 (9 days ago)

Member Since

September 19th, 2022

Profile Description

Dedicated and results-driven Customer Service Representative with a proven track record of delivering exceptional customer experiences. Proficient in handling inquiries, resolving issues, and providing product/service information to customers across various communication channels. Skilled in building rapport, identifying customer needs, and offering tailored solutions to enhance satisfaction and loyalty.Key Skills:Customer Relationship Management: Experienced in cultivating positive relationships with customers through effective communication and personalized assistance.Problem Resolution: Proficient in identifying and addressing customer concerns promptly and effectively, ensuring their issues are resolved to their satisfaction.Multitasking: Capable of managing multiple tasks simultaneously, including appointment scheduling, while maintaining a high level of accuracy and attention to detail.Appointment Setting: Skilled in coordinating appointments and managing calendars efficiently, utilizing various tools and platforms to streamline the scheduling Upgrade to see actual infomunication: Excellent verbal and written communication skills, adept at conveying information clearly and professionally to both customers and colleagues.Time Management: Strong organizational skills with the ability to prioritize tasks and meet deadlines in a fast-paced environment.Professional Experience:Customer Service Representative / Lead Agent_Trainer | Healthybos Global
05/Upgrade to see actual info/2024Handled inbound customer inquiries via phone, email, and live chat, providing timely and accurate assistance.Resolved customer issues and complaints in a courteous and efficient manner, ensuring a positive resolution and customer satisfaction.Maintained comprehensive knowledge of products/services to effectively address customer questions and promote upselling opportunities.Collaborated with cross-functional teams to escalate complex issues and ensure timely resolution.Utilized CRM software to document customer interactions, track inquiries, and monitor customer feedback.Appointment Setter | Locksmith Veterans LLC
10/Upgrade to see actual info/2023Managed appointment calendars and schedules for sales representatives and service Upgrade to see actual infoitiated outbound calls to prospective clients, effectively promoting products/services and scheduling appointments.Coordinated with clients to confirm appointments, provide reminders, and reschedule as needed, ensuring optimal utilization of resources.Maintained accurate records of appointments and client information using CRM software or other designated tools.Collaborated with sales and marketing teams to optimize appointment setting strategies and achieve organizational goals.