Customer Service

Verified

With Timeproof

Overview

Looking for full-time work (9 hours/day)

at $6.00/hour ($1,188.00/month)

Bachelors degree

Last Active

December 4th, 2024 (today)

Member Since

September 16th, 2022

Profile Description

I bring over 9 years of customer service experience in Ecommerce specializing in order tracking, order fulfillment and returns through multiple channels- phone, email and live chat. My ability to handle a high volume of customer inquiries with efficiency and care was a key factor in maintaining high satisfaction levels. Over the course of my tenure, I assisted in various administrative tasks demonstrating my versatility and strong organizational skills

Work experience:
-Live chat and email support
-Data entry
-Order processing
-Answering chargebacks
-Client Relationship Management
-Leadership Skills
-Policy and Procedure Management
-Interaction with direct suppliers
-Multilingual

Tools I've used:
-Freshdesk
-Freshchat
-Cin7
-Amazon Workspaces
-Woocommerce
-Google workspace
-VICI dial

Project Management tools:
-Trello
-Asana

Communication tools:
-Slack
-Teams
-Zoom
-Google meet

Let's hop on a quick call and discuss how I can support your business and goals ????