Rica
Sr. Customer Service Representative/QA Analyst
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $13.92/hour ($2,449.92/month)
Associates degree
Last Active
December 4th, 2024 (yesterday)
Member Since
September 12th, 2022
Profile Description
I’ve spent over ten years in customer support and quality assurance, which has really sharpened my retail instincts, critical thinking, and root cause analysis skills. Most recently, I’ve been focusing on order entry and processing within the supply chain, where I ensure that orders are accurately entered and fulfilled in a timely m
Every day, I work on streamlining processes and strategies to make things run smoother. I understand how products and services impact customer satisfaction, so I enjoy collaborating with different teams, like Operations, Training, and Senior Management. It’s all about working together to drive improvements and optimize workflows.
I’m pretty comfortable with CRM tools like Zendesk and Salesforce, along with other in-house systems. I handle customer interactions through calls, chats, and
Top Skills
Customer Support » Ecommerce
Experience: 5 - 10 years
E-Commerce » Order processing
Experience: 6 months - 1 year
E-Commerce » Order processing » Order Fulfillment
Experience: Less than 6 months
Other Skills
Professional Services » Management Services » Customer Support Management
Experience: 10+ years
Basic Information
- Age
- 29
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Makati, Metro Manila
- Tests Taken
- DISC
- Dominance: 13
- Influence: 38
- Steadiness: 36
- Compliance: 15
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
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