Rica

Sr. Customer Service Representative/QA Analyst

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Overview

Looking for full-time work (8 hours/day)

at $21.79/hour ($3,835.60/month)

Associates degree

Last Active

February 27th, 2025 (7 days ago)

Member Since

September 12th, 2022

Profile Description

I’ve spent over ten years in customer support and quality assurance, which has really sharpened my retail instincts, critical thinking, and root cause analysis skills. Most recently, I’ve been focusing on order entry and processing within the supply chain, where I ensure that orders are accurately entered and fulfilled in a timely mUpgrade to see actual infor.

Every day, I work on streamlining processes and strategies to make things run smoother. I understand how products and services impact customer satisfaction, so I enjoy collaborating with different teams, like Operations, Training, and Senior Management. It’s all about working together to drive improvements and optimize workflows.
I’m pretty comfortable with CRM tools like Zendesk and Salesforce, along with other in-house systems. I handle customer interactions through calls, chats, and emails, always aiming to resolve issues quickly and enhance the customer experience. My focus on quality and continuous improvement makes me a strong fit for any fast-paced supply chain environment.