Mary
A+ Customer Service Pro | Team Leader | Email | VA
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $16.00/hour ($2,816.00/month)
3rd Year College Undergraduate
Completed Webinars from FHMoms
Last Active
November 28th, 2024 (yesterday)
Member Since
October 14th, 2015
Profile Description
I offer quality Virtual Assistant services which are done remotely to meet your needs. You worry about the big stuff and leave the rest to me.
- Data Entry
- Typing - 70/wpm
- Handle Client Inquiries by E-mail or live chat
- Ability to work as part of a team
- Excellent Customer Service skills
- Send out the requested Information to Customers
- Manage CRM
- Train newly-hired employees
- Handle Social Media live chat / moderate comments
- Executive Assistant
- Administrative Virtual Assistant
- Technical Support
Top Skills
Customer Support
Experience: 5 - 10 years
Developed enough knowledge providing quality customer support via phone, and email through working in the BPO industry.
Office and Administration » Email Handling
Experience: Less than 6 months
Gained enough experience in handling emails when I worked as an Email Support in the BPO industry.
Customer Support » Phone Support » English Speaking
Experience: 5 - 10 years
The ability to converse well over the phone, and through writing.
Other Skills
Professional Services » Management Services » Administrative Management
Experience: 2 - 5 years
Ability to handle ad hoc tasks assigned to me efficiently.
Customer Support » Chat Support
Experience: 1 - 2 years
In a chat support role, you would be responsible for providing assistance to customers through chat platforms. Your duties may include answering inquiries, resolving issues, offering product guidance, and ensuring customer satisfaction in a real-time, text-based communication format. Strong communication skills, product knowledge, and the ability to multitask while maintaining a friendly and helpful demeanor are essential for success in a chat support role.
Customer Support » Technical Support
Experience: 1 - 2 years
A technical support role involves assisting customers with technical issues, troubleshooting problems, providing solutions, and ensuring customer satisfaction through effective communication and problem-solving skills.
Office and Administration » Leadership
Experience: Less than 6 months
In a team leader role, you would oversee and guide a group of individuals to achieve common goals and objectives. Your responsibilities typically include providing direction, support, and feedback to team members, ensuring tasks are completed efficiently, handling escalated issues, fostering a positive team environment, and contributing to overall team success. Strong leadership, communication, and organizational skills are crucial for effective team leadership.
Basic Information
- Age
- 42
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Cabuyao, Laguna
- Tests Taken
- IQ
- Score: 119
- DISC
- Dominance: 33
- Influence: 27
- Steadiness: 26
- Compliance: 14
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
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