12 years Customer Service, VA & Real Estate Expert

My Customer Service Strengths and Responsibilities: Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments, and complaints. Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process. Managing a team of junior customer service representatives. Ensure customer satisfaction and provide professional customer support.

Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments, and complaints. Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process. Managing a team of junior customer service representatives. Ensure customer satisfaction and provide professional customer support.

Social media management, chat, email and phone support roles.

Social media management, chat, email, and phone support roles.

MLS Listing and phone, email and chat support. Coordinating with realtors and Websites like Zillow, Realtor.com, Trulia, Etc.

I was responsible for attracting potential customers by answering product and service questions; and suggesting information about other products and services. Opens customer accounts by recording account information and account retention. Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; and following up to ensure resolution.

Assist clients and doulas via email or phone to ensure that exceptional birth and postpartum support is being provided. Find backup doulas when necessary and ensure that clients receive timely and attentive assistance.