Customer Service Specialist | E-commerce/Dropshipping Expert

Overview

Looking for part-time work (5 hours/day)

at $4.00/hour ($440.00/month)

Bachelors degree

Last Active

February 14th, 2025 (2 days ago)

Member Since

September 6th, 2022

Profile Description

Looking for a dedicated and skilled customer service professional to represent your brand? With 4 years of experience in customer service, I specialize in providing top-notch support across multiple channels. I’m well-versed in email handling, chat support, phone support, and social media management, particularly in e-commerce and dropshipping environments, so I’ve got you covered!
????Why Choose Me?
?Multi-Channel Expertise: Mastery in handling customer inquiries across email, live chat, phone, and social media platforms.?Translation Tools: Proficient in using DeepL and StoryfAI to respond to international customer queries for e-commerce and dropshipping stores.?Problem-Solving: Quick and efficient resolution of customer issues, ensuring satisfaction and retention.?CRM Management: Experienced with Salesforce, Gnatta, Agent Desktop, GoDaddy, and Service Point.?Industry Experience: Background in e-commerce, retail, and telecommunications.?Query Handling: Skilled in both non-technical (billing, after-sales, payments) and basic technical support (troubleshooting).?Soft Skills: Strong communication, attention to detail, patience, empathy, and rapport-building with customers.
What I Bring to Your Team:
I’m committed to delivering exceptional service that drives customer satisfaction and retention. My goal is to help businesses build customer loyalty through effective and empathetic support.
If you think I’d be a good fit for your team, let's chat about how I can support your company’s success! I’d love to connect and discuss.