Experienced Customer Service Representative

Overview

Looking for full-time work (8 hours/day)

at $12.00/hour ($2,112.00/month)

Associates degree

Last Active

February 7th, 2025 (5 days ago)

Member Since

September 6th, 2022

Profile Description

I have a 12-year experience in customer service assisting customers in different channels (phone, chat and email). I also worked in the back office ensuring that all needed tasks for the clients are done within the expected turnaround time.
I was also an Escalations Agent Specialist who takes supervisory calls and emails, ensuring that all issues and complaints are handled accordingly while still putting customer experience a priority. I was also a subject matter expert and helped my colleagues in resolving their customer’s concerns and facilitated discussions to ensure that all agents are calibrated with new and existing processes.

• Strong verbal and written communication skills utilizing active listening and speaking to customers and utilizing proper grammar and punctuation
• Critical thinking and problem-solving skills
• Ability to multitask multiple systems, screens, and tasks during customer contacts
• Comprehension
• Time management
• Ability to learn quickly and adapt to new software technologies
• Ability to stay calm and focused under pressure and difficult situations
• Ability to work independently and as part of a team