Joshua
Customer Service PRO |Ecomm & Sales|Shopify, Gorgias, CRMs
Verified
Overview
Looking for full-time work (8 hours/day)
at $5.68/hour ($1,000.00/month)
Senior High School Diploma
Last Active
January 10th, 2025 (today)
Member Since
September 5th, 2022
Profile Description
Professional and dedicated. Willing to walk the extra mile to achieve excellence. Great communication skills with a positive attitude in nature; has a good sense of humor; enthusiastic and a motivator.
* * * 5+ Years of Working in Customer Service * * *
I worked in different companies such as e-commerce, telecommunication, solar business, and manufacturing company. I know the heart of managing projects and providing customer satisfaction.
Tasks I previously managed.
-Customer Service and Technical Support (Phone,
- Order processing/Invoice creation
- Processing refunds, returns, and replacement
- Order tracking / Order lifecycle
- Customer account documentation
- Social media engagement and moderation
- Appointment setting
- Cold calling
- Sales
Tool and software I used.
- Shopify
- Gorgias
- Zendesk
- Loop Returns
- Shiphero
- V
- Avaya
- Cisco Finesse
Communication and Management Tool
- Slack
- Zoom
- Microsoft Teams
- Google Meet
- Microsoft word and excel
- Gsuite
- Notion
Top Skills
Customer Support
Experience: 2 - 5 years
Customer Support » Email Support
Experience: 1 - 2 years
Customer Support » Phone Support
Experience: 2 - 5 years
Other Skills
Real Estate » Appointment Setting
Experience: 6 months - 1 year
Customer Support » Technical Support
Experience: 1 - 2 years
Office and Administration » Transcription
Experience: 6 months - 1 year
Office and Administration » Data Entry
Experience: 1 - 2 years
Basic Information
- Age
- 25
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Mabalacat, Pampanga
- Tests Taken
- IQ
- Score: 124
- DISC
- Dominance: 26%
- Influence: 07%
- Steadiness: 33%
- Compliance: 34%
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“My business would not be able to go forward if it was not for them”
Gaurab - Adhikari
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