Virtual Assistant, Research Personnel,  Customer Service Rep

Overview

Looking for part-time work (4 hours/day)

at $8.00/hour ($704.00/month)

Bachelors degree

Last Active

September 4th, 2024 (4 days ago)

Member Since

September 4th, 2022

Profile Description

Skills and Expertise
• Office Management
• Multiple Project Management
• Clerical Functions
• Customer Service
• Document Preparation
• Communication Skills

Professional Experience
Full-time Virtual Assistant- Account Management (September 2021 to present)
Focus People Pty Ltd
Suite 2/Upgrade to see actual infoBluff Rd, Hampton VIC 3188, Australia
• Responsible for providing remote assistance to Project Manager in setting up projects which includes the use of XERO (online Accounting System) Hubspot (CRM), Typeform Surveys, Teamwork,  Asana, Canva and Google Workspace.
• Organizing data, interacting with customers or clients on their employer’s behalf and performing additional clerical duties like updating calendars or sorting documents.
• Email management, social task and conduct database entry
• Assist clients with any administrative tasks they need help with

Part-time Research Personnel (March 2020 to November 2021)
University of Cebu-Banilad
Gov. Cuenco Ave., Banilad, Cebu City
• Assist Project Manager in conducting research, and using books, journal articles, newspaper sources, questionnaires, surveys, polls, and interviews to gather data
• Helps determine the goals of the research project as well as research methods and other test parameters
• Review and analyze data during the course of the project
• Assisting management with regards to work and financial plans

Full-time Customer Service Representative (May 2018 to June 2021)
Optum Global Advantage
Calyx Building, IT Park, Cebu City
• Respond to and resolve inquires and issues related to eligibility, benefits, prior authorization, claims and financial spending accounts
• Educate about the fundamentals and benefits of consumer-driven health care
•
Intervene with care providers on behalf of the customer in terms of appointment scheduling
• Research complex issues across multiple databases

Working Scholar/ Student Assistant
University Research Center (2014to 2018)
University of Cebu-Banilad
• Organize and/or process documents, prepare and codes data for entry into computer system
• Assist faculty and/or students’ researchers in their Institutional Researchers, Research Journals and Research Publications
• Prepares departmental budget and do liquidations
• Investigates and reconciles any discrepancies in files
• Answers phone, responds to any inquires or transfer call to an appropriate office or individual; composes correspondence in response to inquires
• Assist with other work processing or another task as needed by Department Head

On-The-Job-Training (November 2017 to February 2018)
Cebu Golden Restaurant Inc.
Kasambagan, Cebu City
• Performs internal auditing
• Financial analysis and reporting
• Credit Analysis, Investigation and analysis
• Investigates and reconciles any discrepancies in files
• Organize and/or process documents, prepare and codes data for entry into computer system