I started my BPO career in 2010 as a Customer Service Representative at Systemac, handling Amazon and eBay orders, refunds, cancellations, and complaints, as well as Intuit QuickBooks software accounts. I then transitioned to back-office work as an Outbound CSR dealing with escalations, and after a year, was promoted to Subject Matter Expert for nearly two years.
In 2018, I joined Stellar as a CSR for Jetstar Airways, focusing on flight reservations, sales, refunds, cancellations, and complaints. The pandemic hit hard, leading to a significant reduction in workforce and a shift to a Telco account.
I raccepted a role as a VA Cold Caller in real estate for more than 2 years , where I contact homeowners interested in listing their properties and schedule appointments for them.
Experience: Less than 6 months
I have 6 years of experience as an inbound and outbound customer Service Representative.
Experience: 1 - 2 years
Joined Stellar in 2018 as customer service representative that caters to Booking Flights and handle customers inquiries, cancellations and refunds etc.
Experience: 5 - 10 years
Experience: 2 - 5 years
Experience: 2 - 5 years
I started working as a Virtual Assistant in Real Estate during pandemic and ended my contract last month.
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Sara Brumfield
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