Rochel

Customer Service Representative

90 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelors degree

Last Active

October 14th, 2024 (yesterday)

Member Since

October 5th, 2015

Profile Description

I started my BPO career in 2010 as a Customer Service Representative at Systemac, handling Amazon and eBay orders, refunds, cancellations, and complaints, as well as Intuit QuickBooks software accounts. I then transitioned to back-office work as an Outbound CSR dealing with escalations, and after a year, was promoted to Subject Matter Expert for nearly two years.

In 2018, I joined Stellar as a CSR for Jetstar Airways, focusing on flight reservations, sales, refunds, cancellations, and complaints. The pandemic hit hard, leading to a significant reduction in workforce and a shift to a Telco account. 

I raccepted a role as a VA Cold Caller in real estate for more than 2 years , where I contact homeowners interested in listing their properties and schedule appointments for them.

Top Skills

E-Commerce » Ebay » Customer Support

Experience: Less than 6 months

I have 6 years of experience as an inbound and outbound customer Service Representative.

Customer Support » Sales Support » Flight Booking

Experience: 1 - 2 years

Joined Stellar in 2018 as customer service representative that caters to Booking Flights and handle customers inquiries, cancellations and refunds etc.

Other Skills

Marketing » Telemarketing » Inbound Sales

Experience: 5 - 10 years

Marketing » Telemarketing » Outbound Sales

Experience: 2 - 5 years

Real Estate » Cold Calling

Experience: 2 - 5 years

I started working as a Virtual Assistant in Real Estate during pandemic and ended my contract last month.

Basic Information

Age
38
Gender
Female
Website
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Address
Baao, Camarines Sur
Tests Taken
IQ
Score:  109
English
B2(Upper Intermediate)
Uploaded ID
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