Appointment Setter/Insurance Producer VA |Customer Support

In my role as an Online Retail/Sales Specialist, I am skilled at promptly addressing customer inquiries, concerns, and complaints with efficient and effective responses. I handle product returns, exchanges, and refunds carefully, following company policies closely to ensure smooth transactions for customers. Additionally, I manage inbound calls for online purchases, ensuring seamless and satisfactory transactions. I prioritize addressing customer feedback and reviews to uphold a positive brand image and enhance customer satisfaction continuously.

As an Online Travel Customer Service Representative, I specialized in creating smooth travel experiences for customers. This included booking flights, hotels, and car rentals with great attention to detail. I also excelled in keeping thorough records, verifying tickets, and handling sensitive information securely. Whenever there were changes or cancellations, I managed them efficiently, guaranteeing hassle-free trips for our guests.

As an Insurance Producer/Cold Caller Virtual Assistant, I have over a year of experience managing high-volume outbound calls, making about 500+ dials daily, and consistently meeting client quotas. My role involved converting leads into potential clients, scheduling 7-10 daily transfers to insurance producers, and delivering exceptional customer service for car and home insurance policies in the U.S. I excel in lead management, appointment setting, and maintaining a professional and results-driven approach.