A+ Social Media Manager/Customer Service Specialist

* With extensive experience in content creation and strategy, I specialize in developing content that amplifies a brand’s vision while maintaining authenticity. * Skilled in understanding brand identity and audience dynamics, I create engaging and targeted narratives and visuals that resonate with key demographics. * Expertise in crafting strategic content plans aligned with business goals, ensuring every post, story, and campaign contributes to brand loyalty and measurable growth. * Focused on delivering cohesive and impactful content to build an authentic online presence that fosters long-term brand success.

* Developed and executed comprehensive social media strategies to enhance brand presence, drive engagement, and increase conversions across multiple platforms. * Managed content creation, scheduling, and performance optimization through in-depth analytics, ensuring data-driven decision-making. Actively engaged with Facebook communities, fostering relationships, initiating discussions, responding to inquiries, and increasing brand awareness through meaningful interactions. * Conducted audience research and trend analysis to tailor content and campaigns that resonate with target demographics, resulting in measurable growth in followers and engagement rates. * Crafted and maintained a cohesive brand narrative, leveraging insights to build trust, drive engagement, and cultivate a loyal online community.

* Created and managed various email and text messaging templates, including reconnection messages, email marketing campaigns, and cold-calling scripts to improve client outreach. * Designed postcards and brochures to accompany email marketing materials, ensuring a consistent and professional brand presentation. * Composed and sent special occasion greetings with custom-designed postcards via email or text messages, fostering strong relationships with clients and prospects. * Transcribed YouTube videos for a client, identifying time sequences and labeling segments to enhance viewer experience and guide navigation.

* Handled supplier communications and appointment scheduling on behalf of the CEO and senior leadership, ensuring timely service coordination and processing of invoices. * Coordinated and scheduled meetings or phone calls with prospective clients to support business growth. * Scheduled and coordinated in-person estimate appointments on behalf of the CEO and senior leadership, ensuring an efficient and seamless booking process.

* Maintained and updated a comprehensive database of suppliers and clients, ensuring accurate records of names, addresses, phone numbers, and business emails. * Organized and categorized client photos, documents, and other essential visuals into structured folders on Google Drive for easy access and retrieval. * Regularly reviewed and updated supplier and client information, ensuring the database reflected the latest changes, including newly added contacts and the removal of inactive suppliers.

* Managed the company owner’s Square account, overseeing payment transactions and ensuring timely processing. * Communicated with suppliers and clients on behalf of the owner, handling negotiations, settlements, and follow-ups, particularly during the owner’s absence. Monitored and maintained daily sales records using spreadsheets, providing accurate financial tracking and reporting. * Managed email correspondence, responding to inquiries and keeping the owner informed of important updates from clients, vendors, and business partners. * Secured and submitted essential business documents, including insurance certificates and W-9 forms, to maintain compliance and support business operations.