General Virtual Assistant

Overview

Looking for part-time work (5 hours/day)

at $4.00/hour ($440.00/month)

Associates degree

Last Active

December 6th, 2024 (74 days ago)

Member Since

August 28th, 2022

Profile Description

I am a seasoned Virtual Assistant specializing in e-commerce with a comprehensive three-year tenure at a Shopify dropshipping company. In my role, I excelled in product research, creating product pages, liaising with suppliers, and efficiently managing customer orders. My expertise extends to Amazon dropshipping, where I utilized tools such as Grabley, Keepa, and Seller Assistant App for product research. 
In my current position as a Shopify Customer Service Support Representative for DTLC Brand LCC, operating throughout Europe, I have honed various skills:
- Interpersonal and Customer Service Skills: Delivered through a full-time commitment to customer service.- Analytical and Problem-solving Skills: Applied in managing profit on Google Sheets.- Multitasking and Organizational Skills: Demonstrated in handling a high volume of calls and emails daily.- Team Collaboration: As a member of the Jetsdoit team, I contribute to individual roles and collaborative tasks.- Attentiveness and Patience: Key attributes in addressing customer inquiries and concerns.- Time-management Skills: Exhibited in sharing workload efficiently within the customer service team.- Positive Mindset: Proficient in finding positivity in any situation.

My specialized skills encompass various aspects of e-commerce:

- Customer Service Support Representative (Non-Voice): Displaying proficiency in handling customer queries.
- SOPs for Customer Service: Experience in developing Standard Operating Procedures for customer service operations.
- Dropshipping (Shopify and Amazon): Successfully navigating the intricacies of dropshipping models on both platforms.
- Product Sourcing: Adept at utilizing platforms like Minea, Alibaba, and Aliexpress for product sourcing.
- Product Research: Utilizing tools such as AdSpy and Bigspy for effective product research.
- Product Preparation on Shopify Store: Demonstrated expertise in preparing products for display on Shopify.
- Fulfillment in Shopify: Understanding and implementing the shipping process from China.
 - I am experienced with customer support platforms such as Gorgias, HelpDesk, LiveAgent, HelpScout, and Facebook Meta Messenger for efficient customer communication.
- I am knowledgeable in using DSers and AliExpress for dropshipping, with strategies for efficiently managing orders, sourcing products, and optimizing the dropshipping process.

I pride myself on my flexibility, commitment, and eagerness to adapt to new challenges. If required, I am open to learning new programs to enhance my capabilities. You can depend on my reliability, as I am dedicated to completing tasks without abandon, and communication will never be a hurdle. My curiosity and continuous learning mindset ensure I stay at the forefront of industry trends and advancements.