Overview
Looking for full-time work (8 hours/day)
at $4.56/hour ($802.56/month)
Associates degree
Last Active
December 21st, 2024 (today)
Member Since
August 28th, 2022
Profile Description
More than 10 years of experience and expertise in customer service for US healthcare insurance. Some of my responsibilities in my previous role were ensuring the caller was HIPAA verified before giving out information, documenting caller interactions accurately, checking and providing eligibility and benefits information, and providing status and denial of claims, appeals, medical records, and authorization.
Hardworking, adaptable, quick learner, and have a good reputation for integrity, honesty, and confidentiality. Proven strong problem-solving skills, good communication and listening skills, HIPAA trained, and keen attention to detail. Dependable and can work well in a team or individually. Able to handle a fast-paced work setup and deliver high-quality customer service by multitasking, always going above and beyond to resolve complex problems, responsive, courteous, and professional in all interactions with customers/clients. I am very passionate and enthusiastic in my profession.
Knowledgeable in healthcare terminologies and medical tools and software such as Salesforce, CIT, Care Radius, Bi-portal, Filenet, Nuxeo, Service First, and Microsoft Office.
I consider myself a high achiever as I was awarded and recognized as one of the Top Agents several times in my previous role. I always get positive feedback not only from my previous supervisors but from my customers as well.
Top Skills
Customer Support » Phone Support » English Speaking
Experience: Less than 6 months
Other Skills
Office and Administration » Transcription
Experience: Less than 6 months
Office and Administration » Data Entry
Experience: Less than 6 months
Basic Information
- Age
- 35
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- San Jose Del Monte, Bulacan
- Tests Taken
- IQ
- Score: 110
- DISC
- Dominance: 29
- Influence: 17
- Steadiness: 27
- Compliance: 27
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
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