Virtual Assistant / Healthcare VA / Medical VA

Overview

Looking for full-time work (8 hours/day)

at $5.20/hour ($915.20/month)

Bachelors degree

Last Active

August 30th, 2024 (10 days ago)

Member Since

August 26th, 2022

Profile Description

As a dedicated and experienced professional with over seven years in the BPO industry, primarily working with Healthcare Insurance Accounts, I have developed a strong foundation in both customer service and team leadership. My career began as a Customer Service Representative, where I expertly managed inbound and outbound calls, processed written correspondence, and resolved a variety of queries related to eligibility, benefits, claims, and authorizations. 

This experience provided me with a deep understanding of the healthcare industry and the critical importance of accuracy and timeliness in handling sensitive information. I later progressed to the role of Contact Center Team Leader, where I led a team to consistently achieve and exceed productivity standards and client service levels. 

My responsibilities included monitoring team performance, ensuring compliance with company policies, and implementing corrective actions to enhance individual and team performance. My leadership style emphasizes clear communication, collaboration, and a focus on continuous improvement, all of which contributed to a high-performing team environment. With my extensive experience in the healthcare insurance sector, I am well-equipped to transition into a Healthcare Virtual Assistant or Medical Virtual Assistant role. I bring a comprehensive understanding of healthcare processes, strong organizational skills, and a commitment to maintaining confidentiality and integrity in handling patient information. 

I am eager to leverage my expertise to support healthcare providers, manage administrative tasks, and contribute to the smooth operation of healthcare services. I am now seeking new opportunities where I can apply my skills and experience in healthcare to provide exceptional support as a Healthcare or Medical Virtual Assistant. Whether you're looking for someone to manage patient communications, coordinate appointments, or ensure accurate documentation, I am confident that my background makes me a valuable asset to your team.