Customer Service Representative, General Virtual Assistant

Overview

Looking for part-time work (3 hours/day)

at $4.00/hour ($264.00/month)

Bachelors degree

Last Active

October 9th, 2024 (today)

Member Since

August 26th, 2022

Profile Description

I'm a customer service professional. I have experience with the following tasks: Proactive in managing and resolving customer concerns through inbound or outbound calls, email, and/or chat. I closely work with product developers and provide feedback about the process and the product. Processing escalations and providing updates to our onshore clients about any trending issues.

I've handled telco and healthcare accounts. Assisted customers with profile management, billing, walkthrough in accessing websites, and helping them in logging in with their online account. Experienced in creating reports, training materials, and assessments. I do product training, calibration, and monitoring and improving KPIsI. Maintain process repositories.

I've used different CRMs such as Canva, Adobe, Outlook, MS Teams, MS Office, Google Drive, Genesys (chat tool), ITSM ServiceNow (ticketing tool), Sharepoint, VCC, IEX, Qualtrics, and many more.

I can do administrative tasks and basic tasks like internet research, social media management, keyword search, appointment setter, payroll, managing online shops/accounts, data entry, and a lot more. I am a detail-oriented type of person. I am well versed in the English language, both verbal and written communication. I always strive to improve my skills, learn on the job, and deliver enjoyable and quality customer experiences. 

Looking forward to meeting a client who will value my capabilities and provide growth. I can be very useful to your team since my objective is to provide outstanding results, long-term relationships, and professionalism and leave them 100% satisfied with my work.