Experienced in operations process with a demonstrated history of working in a consumer financial services/BPO industry. Highly skilled in coaching and mentoring, leading dynamic and inclusive teams, project management and process control. Has the ability to consistently work at a high level of accuracy and quality while driving team performance and provide effective leadership to meet or exceed KPIs target. With 16 years of work experience wherein most years were spent in various roles. Strong background in Operations, Customer Service and Process Compliance.
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