Hanika
Healthcare VA | Experienced Admin | Customer Service Representative |
Verified
With Timeproof
Overview
Looking for full-time work (9 hours/day)
at $6.00/hour ($1,188.00/month)
Bachelors degree
Last Active
September 20th, 2024 (51 days ago)
Member Since
August 24th, 2022
Profile Description
-Provide product/ services information, resolve any emerging problems that The customer account is facing especially when it comes to cancelling,
returning and shipping concerns.
-Assist in troubleshooting for customer’s radio.
-? Provide billing information and assist on disputes.
-? Utilized strong interpersonal and communications skills to serve
customers; received an award as the Top 1 in both Quality and Customer
Service
- Provide options to the customer to prevent from cancelling the
subscription.
- Used different tools to provide the best quality of service to providers such as using MS Word, Outlook, Sending fax and such
- Provide information on benefits and claims to providers for a particular
patient.
-Check if the claim/s were processed correctly and provide information on the decision of an appeal
- Assist on precertification and doing follow up on a provider’s concern.
responsible for transferring paper formats into computer files or database systems
-Review data for deficiencies, errors and discrepancies and correct, if
possible
-collect information and capture data promptly to ensure the business’
databases are current to accurately reflect its developments, updates and
transactions.
- have been in a BPO industry for almost 9 years
Top Skills
Office and Administration » Transcription
Office and Administration » Data Entry
Customer Support » Phone Support » English Speaking
Office and Administration » Email Management
Other Skills
E-Commerce » Inventory Management » Quality Control
Real Estate » Appointment Setting
Office and Administration » Translation
Office and Administration » Microsoft Excel
Office and Administration » Personal Assistant
Basic Information
- Age
- 30
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Lapu-Lapu City, Cebu
- Tests Taken
- IQ
- Score: 98
- DISC
- Dominance: 38
- Influence: 15
- Steadiness: 38
- Compliance: 14
- Uploaded ID
- Sign Up with Pro Account to View
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
SEE MORE REAL RESULTS“They're not only loyal and hardworking, they're super detail oriented!”
- Travis OVAAnswers
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From Struggles to Triumph: Mariah Sison’s Journey as an Online Filipino Specialist
I’ve been with my client for 9 years and still going. In those 9 years, a lot has changed in our family’s life...
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