Executive Virtual Assistant / Admin Operations Manager with

Overview of Experience: Created engaging and visually appealing social media content to increase brand visibility and engagement. Developed strategic social media campaigns aligned with company goals and target audience. Managed social media accounts across various platforms, including content creation, scheduling, and community management. Utilized analytics tools to track performance metrics and optimize social media strategies. Stayed up-to-date with industry trends and best practices to ensure innovative and effective social media presence. Collaborated with cross-functional teams to align social media content with marketing and brand initiatives. Interacted with followers and responded to comments, messages, and inquiries in a timely and professional manner. Developed and maintained a consistent brand voice and visual aesthetic across social media platforms.

Women-owned and led, PACE provides Direct to Retail (DTR), national import, and sales services. They provide an expert, experienced team to get wineries all across the globe in front of the most valuable buyers in the wine and spirits industry, namely regional, and national chain accounts, control states, and U.S. military channels. I conduct thorough research on various wine and spirits products in order to identify potential opportunities for expansion and growth. Collaborate with the team to understand the company's objectives and develop research strategies aligned with business goals. Stay up-to-date with market trends, consumer preferences, and industry developments related to the wine and spirits industry. Identify potential suppliers and wineries globally that align with the company's target market and distribution channels. Collect and analyze customer feedback and competitor activities to identify areas for improvement and make informed business decisions.

Overview of Experience: Provided exceptional customer service and support for clients accessing mental health services through telehealth appointments. Responded promptly and professionally to client inquiries and requests via various communication channels. Assisted clients in navigating the telehealth platform, offering guidance on scheduling, accessing forms, and troubleshooting technical issues. Established strong client relationships, demonstrating empathy, understanding, and maintaining confidentiality. Coordinated and managed appointments, ensuring accuracy and efficiency in the appointment calendar. Maintained accurate and up-to-date client records, documenting interactions and information in the company's database or electronic health record system. Assisted with billing and insurance processes, verifying coverage, and coordinating payment arrangements. Proactively identified opportunities to improve client satisfaction and engagement, offering feedback and suggestions for enhancing the client experience.