Customer Service Representative

Overview

Looking for full-time work (8 hours/day)

at $4.55/hour ($799.99/month)

Bachelors degree

Last Active

November 28th, 2024 (today)

Member Since

August 14th, 2022

Profile Description

With over 7 years of experience in customer service and IT support, I bring a proven ability to resolve complex issues while maintaining a high level of professionalism and customer satisfaction. My expertise spans troubleshooting technical problems, providing effective solutions, and ensuring seamless communication between end-users and IT teams.
I am skilled in managing service desk operations, supporting both hardware and software needs, and delivering a smooth user experience. Known for my strong problem-solving abilities, patience, and clear communication, I excel at handling high-pressure situations and multitasking in fast-paced environments.
My commitment to continuous learning, paired with a deep understanding of IT systems, allows me to stay ahead of emerging technologies, ensuring I can provide innovative and efficient solutions to meet the evolving needs of both customers and the organization.
Key skills include:
IT troubleshooting (hardware/software)
Ticketing systems (ServiceNow)
Customer service excellence
Remote desktop support
Communication and interpersonal skills
Conflict resolution and de-escalation
I’m passionate about helping customers and users overcome technical challenges, contributing to their satisfaction, and driving organizational success.