Joyce

Customer Support Representative

75 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $3.42/hour ($601.92/month)

Bachelors degree

Last Active

April 2nd, 2025 (today)

Member Since

August 13th, 2022

Profile Description

With six years of experience in a high-volume BPO environment, I have developed strong communication and problem-solving skills essential for a Customer Service Representative role. My background includes roles as a chat agent, email support specialist, back-office representative, and flight support agent, where I consistently exceeded performance targets while ensuring customer satisfaction.

Top Skills

Experience: 5 - 10 years

I’ve handled customer concerns through multiple channels, such as phone, email, and live chat, and have consistently delivered prompt, effective solutions.

Experience: 2 - 5 years

My experience in chat support has honed my multitasking abilities and attention to detail, allowing me to provide fast, effective, and personalized service.

Experience: 5 - 10 years

My strong communication skills in English have enabled me to effectively listen to and address customer needs, ensuring they feel heard and valued. I am skilled at managing calls efficiently, providing timely solutions, and maintaining a positive attitude, even in challenging situations.

Other Skills

Experience: 5 - 10 years

I am adept at managing a high volume of emails, prioritizing urgent issues, and providing detailed solutions in a timely manner.

Experience: 1 - 2 years

In this role, I have been responsible for analyzing performance data, identifying areas for improvement, and implementing strategies to enhance efficiency and accuracy. My experience includes conducting audits, reviewing product or service outputs, and providing actionable feedback to teams to ensure adherence to company guidelines and industry standards

Basic Information

Age
28
Gender
Female
Website
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Address
Bacolod, Negros Occidental
Tests Taken
IQ
Score:  127
DISC
Dominance: 39
Influence: 25
Steadiness: 27
Compliance: 9
English
C2(Advanced/Mastery)
Government ID
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