Jia

Customer Service Team Lead| Sales Representative | VA

80 ID PROOF
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Overview

Looking for part-time work (4 hours/day)

at $6.00/hour ($528.00/month)

College

Last Active

November 3rd, 2024 (2 days ago)

Member Since

August 9th, 2022

Profile Description

I started as a Sales Representative for a publishing company in 2020, then transitioned to Customer Service in 2021. Two months later, I was promoted to Team Leader, managing escalations and overseeing a team. Eight months later, I advanced to Operations Manager, where I supervised staff, developed strategies to streamline operations, and ensured satisfaction for clients, management, and employees.

Later, I transitioned to remote work, initially as a part-time virtual customer support specialist handling multiple e-commerce accounts. I then fully committed to virtual work, taking on responsibilities that included administrative tasks, scheduling management, and optimizing processes.

 My remote roles allowed me to enhance my skills in digital communication, virtual team coordination, and efficient multitasking across various platforms.

Top Skills

Customer Support

Customer Support » Phone Support

Experience: Less than 6 months

Office and Administration

Experience: 2 - 5 years

Other Skills

Customer Support » Email Support

Experience: Less than 6 months

Office and Administration » Transcription

Office and Administration » Data Entry

Office and Administration » Calendar Management » Scheduling

Experience: 1 - 2 years

Basic Information

Age
24
Gender
Female
Website
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Address
Mandaue City, Cebu
Tests Taken
IQ
Score:  127
DISC
Dominance: 59%
Influence: 24%
Steadiness: 11%
Compliance: 7%
English
C2(Advanced/Mastery)
Uploaded ID
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