I started as a Sales Representative for a publishing company in 2020, then transitioned to Customer Service in 2021. Two months later, I was promoted to Team Leader, managing escalations and overseeing a team. Eight months later, I advanced to Operations Manager, where I supervised staff, developed strategies to streamline operations, and ensured satisfaction for clients, management, and employees.
Later, I transitioned to remote work, initially as a part-time virtual customer support specialist handling multiple e-commerce accounts. I then fully committed to virtual work, taking on responsibilities that included administrative tasks, scheduling management, and optimizing processes.
My remote roles allowed me to enhance my skills in digital communication, virtual team coordination, and efficient multitasking across various platforms.
Experience: Less than 6 months
Experience: 2 - 5 years
Experience: Less than 6 months
Experience: 1 - 2 years
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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