I am a qualified healthcare VA with 6months experience in BPO industry as Customer Service Representative. Handling US account. My main task is helping out our clients to process their healthcare insurance, process bill payments, claims, process new enrollment or cancelling insurance.
Experience: Less than 6 months
During the time when i was working as Customer Service Representative in Bpo industry, I can say that I enjoy taking phone calls and helping out our clients for their concerns it such a nice feeling, although sometimes you will encounter irate and angry clients but its okay it is part of the job.
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