Customer Service / Design Editing

Overview

Looking for part-time work (3 hours/day)

at $4.00/hour ($264.00/month)

Associates degree

Last Active

November 8th, 2024 (4 days ago)

Member Since

August 5th, 2022

Profile Description

I have been working in the BPO industry for 4yrs and 2 months now. I worked in an E-commerce company who owns different printing website that provides ways for a small and medium-sized business to reach their customers, promote their products and build their brands. If you are familiar with Packola, that is one of them.

One of my previous tasks is to assist customers' inquiries, concerns or questions regarding the products we offer.

I do inbound and outbound calls, chat and email to our customers.

I've also been an Encoder for the company. As an encoder, I review invoices for my supervisor to approve. I send out orders to the vendors and do follow-up emails as well. I sometimes contact them to check the status of the orders to make sure they are fulfilled on time.

I've been a Fraud specialist as well. As a Fraud specialist, I make sure that orders are valid by reviewing the customer's account and contacting and verifying their information.

I am currently a Retention specialist in the company.  My main task is to try to save orders from being canceled by offering one-time discounts or assisting customers with their designs. 

I enjoy helping customers, especially when working with their Upgrade to see actual info makes me happy to know that I am able to help customers design their printing material.

I'm knowledgeable in terms of using Adobe Photoshop, Illustrator, and Acrobat since those are the tools used to make sure customers' artwork is acceptable for their printing material.