I have been working in the BPO industry for 4yrs and 2 months now. I worked in an E-commerce company who owns different printing website that provides ways for a small and medium-sized business to reach their customers, promote their products and build their brands. If you are familiar with Packola, that is one of them.
One of my previous tasks is to assist customers' inquiries, concerns or questions regarding the products we offer.
I do inbound and outbound calls, chat and
I've also been an Encoder for the company. As an encoder, I review invoices for my supervisor to approve. I send out orders to the vendors and do follow-up
I've been a Fraud specialist as well. As a Fraud specialist, I make sure that orders are valid by reviewing the customer's account and contacting and verifying their information.
I am currently a Retention specialist in the company. My main task is to try to save orders from being canceled by offering one-time discounts or assisting customers with their designs.
I enjoy helping customers, especially when working with their
I'm knowledgeable in terms of using Adobe Photoshop, Illustrator, and Acrobat since those are the tools used to make sure customers' artwork is acceptable for their printing material.
“I can find little blocks of time to focus so we can scale this business.”
Clearman Lawyers
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